Refund & Cancellation Policy

Last updated: June 2026

At African Greens, we take great pride in delivering fresh, high-quality products to our customers. Please read our refund and cancellation policy carefully before placing an order.

1. Eligibility for Refunds

We accept refund requests only in cases where the product is received in a damaged or defective condition.

To be eligible for a refund, you must:

Report the damaged product within 48 hours of receiving your order
Provide clear photo or video evidence of the damage at the time of contact
Contact our customer support team via phone or WhatsApp: 01110191919

Requests submitted after the 48-hour window will not be considered.

2. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

Change of mind or incorrect order placed by the customer
Product has been used, consumed, or partially consumed
Damage reported after 48 hours of delivery
Product stored improperly after delivery

3. Refund Processing Times

Once your refund request is reviewed and approved, the refund will be processed as follows:

Payment Method	Refund Timeframe
Credit / Debit Card (Visa / Mastercard)	14 business days
Cash on Delivery	5–7 business days

Refunds will be returned via the same payment method used at checkout. Processing times may vary slightly depending on your bank or financial institution.